Frequently Asked Questions
Answers to common questions about 팬 가이드.
01 Is 팬 가이드 licensed and regulated?
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Yes, 팬 가이드 is licensed and regulated by the Curacao eGaming Authority, which is a recognized body for online sports betting. The license obliges us to conduct regular third‑party audits of our betting platform, maintain strict anti‑money laundering (AML) procedures, and protect customer funds in segregated accounts. You can check our license number (GLH-001234) on the Curacao eGaming register to verify our legal status.
02 What documents do I need to verify my account at 팬 가이드?
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When you register, you'll need to provide a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. Our verification team usually processes the documents within 24 hours, after which you can deposit, bet and withdraw without any restrictions. If additional information is required, we will contact you via email.
03 What payment methods can I use to deposit and withdraw at 팬 가이드?
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팬 가이드 accepts Visa and Mastercard credit and debit cards, e‑wallets like Skrill and Neteller, prepaid vouchers (Paysafecard), and direct bank transfers. Crypto fans can deposit Bitcoin, Ethereum or Tether (USDT) with no minimum amount and instant confirmation. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers typically take 3‑5 business days to reach your account.
04 How does the welcome bonus work and what are the wagering requirements?
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New players receive a 100% match welcome bonus up to ₩200,000 on their first deposit. The bonus amount must be turned over 35 times (35×) on sports bets with minimum odds of 1.50 before any winnings can be withdrawn. The wagering period is 30 days from the day the bonus is credited; any remaining bonus after this period will be forfeited.
05 Can I cancel or change a bet after it has been placed on 팬 가이드?
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Once a bet is confirmed and you receive a bet‑slip, the wager cannot be altered or cancelled. The only exception is if the event is cancelled and the market is voided, in which case the stake is returned. If a palpable error occurs (for example, an odds mistake that is obviously wrong), 팬 가이드 reserves the right to void the bet and refund the stake.
06 How can I set deposit limits or self‑exclude on 팬 가이드?
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In the ‘Responsible Gambling’ section of your account, you can set daily, weekly or monthly deposit limits, as well as loss limits and bet caps. If you need a break, you can self‑exclude for a period ranging from 24 hours to a permanent closure; during this time your account will be locked and you will be unable to log in or place bets. Self‑exclusion can be lifted only after the chosen period expires, and you must contact support to reactivate your account.